Listening skills is one of the most powerful skills you need to ‘manage relationships’ or ‘deal with difficult conversations’. “Listening looks easy, but it’s not simple. Every head is a world.“ ~ Cuban Proverb. “Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.” ~ Winston Churchill. This recording covers the following six key areas.

  • Look interested.
  • Inquire with questions.
  • Stay on target.
  • Test your understanding.
  • Evaluate the whole message.
  • Neutralise or control your feelings.

scholar.uk@virgin.net

+44 07956 872 141

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